1. Who we are
Korespace is operated by AIderon Labs Inc. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, create an account, use the Korespace SaaS platform, or contact us for support.
2. Information we collect
- Account information, such as name, email address, team name, role, language preference, and login settings.
- Workspace content, such as projects, work items, release records, deployment configuration, wiki pages, comments, files, and audit logs that you or your team add to Korespace.
- Technical and usage data, such as IP address, browser type, device information, pages viewed, feature activity, timestamps, error logs, and security events.
- Billing information handled by our payment processor, such as subscription plan, payment status, invoice metadata, and customer identifiers. We do not store full card numbers on our servers.
- Support communications, including messages, attachments, and diagnostic details you choose to share with us.
3. How we use information
- Provide, secure, operate, and improve Korespace.
- Authenticate users, manage teams, permissions, subscriptions, and customer support.
- Process payments, invoices, refunds, taxes, fraud checks, and account notices through trusted service providers.
- Generate AI-assisted summaries, release insights, workflow suggestions, and knowledge retrieval when users request those features.
- Monitor reliability, prevent abuse, investigate security incidents, and comply with legal obligations.
4. AI features
Korespace may process workspace content through configured AI providers to deliver requested AI functionality. Administrators can configure AI providers and usage settings. You should not add secrets, payment card numbers, or unnecessary sensitive personal data to prompts, tickets, wiki pages, or release notes.
5. Sharing and processors
We do not sell personal information. We may share limited information with vendors that help us provide hosting, analytics, email, notifications, payment processing, security, AI processing, and customer support. We may also disclose information when required by law, to protect rights and safety, or as part of a merger, acquisition, financing, or sale of assets.
6. Data retention
We retain information for as long as needed to provide the service, meet security and audit requirements, resolve disputes, enforce agreements, and comply with legal obligations. Workspace administrators may delete certain team data from within the product or by contacting support.
7. Security
We use administrative, technical, and organizational safeguards designed to protect customer data. No internet service can guarantee absolute security, so customers are responsible for protecting account credentials, enabling available security controls, and limiting user access.
8. Your choices
Depending on your location, you may have rights to access, correct, export, delete, or restrict the processing of certain personal information. To make a request, contact us at the email below.
9. International use
Korespace is operated as an online SaaS platform and may process information in countries where we or our service providers operate. By using Korespace, you understand that data may be transferred and processed outside your country of residence.
10. Contact
Questions about this Privacy Policy can be sent to support@korespace.net.
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