1. Scope
This Refund Policy applies to paid Korespace SaaS subscriptions and related platform fees charged by or on behalf of AIderon Labs Inc. It does not apply to third-party products, infrastructure, cloud usage, repository hosting, AI provider charges, or services purchased directly from other providers.
2. Free trials and evaluations
If Korespace offers a free trial, proof of concept, or evaluation period, customers should use that time to confirm that the product fits their needs before starting a paid subscription.
3. Subscription cancellations
You may cancel a subscription through the product or by contacting support. Cancellation stops future renewals, but it does not automatically refund the current paid billing period unless required by law or approved under this policy.
4. Refund eligibility
We will review refund requests in good faith. Refunds may be approved for cases such as:
- Duplicate charges or clear billing errors.
- An accidental upgrade or renewal reported promptly after the charge.
- A paid subscription that could not be used due to a confirmed Korespace service issue.
- Other situations where applicable law requires a refund.
5. Non-refundable situations
Unless required by law, refunds are generally not available for:
- Fees for billing periods that have already been substantially used.
- Customer configuration mistakes, inactive usage, or failure to cancel before renewal.
- Third-party service costs, cloud provider costs, AI provider costs, or customer-owned infrastructure charges.
- Service interruptions caused by customer systems, external networks, third-party platforms, or credentials controlled by the customer.
6. How to request a refund
Email support@korespace.net with the workspace name, account email, invoice or payment date, amount, and a short explanation. We may ask for additional information to verify the request.
7. Processing time
Approved refunds are returned to the original payment method when possible. Payment processors and banks may take additional time to post the refund after we submit it.
8. Plan changes
Upgrades, downgrades, seat changes, or quota changes may create prorated charges or credits depending on the billing configuration shown at checkout or in the customer billing portal.
9. Contact
Questions about refunds, cancellations, or billing can be sent to support@korespace.net.
Contact support